Visit a Resident (Aged Care Facility)

Visits should ideally be booked in advance. Regulations have been put in place to keep our residents as safe as possible.

The regulations below apply to visiting aged care residents. For visiting clients in the Transition Care Program (TCP), please click HERE.

Visiting Hours

Monday – Sunday: 8 am to 8 pm (last entry)

If you want to visit outside of these hours, please call us at (03) 9760 2133.

Before visiting…

– Please book in advance on our website at ‘Contact’ – ‘Book a Visit’ or via this link: Same-day bookings are possible. If you need assistance, call the booking staff at (03) 9760 2150.

(If you’re planning to bring your pet on-site, please get in touch with us at (03) 9760 2100 BEFORE making your booking.)

When visiting…

– Please come on time.

Visit virtually

You can also ‘visit’ our residents virtually via video (group) calls as well via phone calls. If you are interested, please contact our Activities Team at (03) 9760 2490 or at

If you have any further questions in regards to visiting one of our residents, please contact us on (03) 9760 2133.