Visit a Resident (Aged Care Facility)

Visits should ideally be booked in advance. Regulations have been put in place to keep our residents as safe as possible. Please read the instructions below before visiting our residents as regulations can change frequently due to the ongoing Covid-19 pandemic.

The regulations below apply for visiting aged care residents. For visiting clients in the Transition Care Program (TCP), please click HERE.

Visiting Hours

Monday – Sunday: 8am to 8pm (last entry)

If you want to visit outside of these hours, please get in contact with us at (03) 9760 2133.

Before visiting…

– Please book in advance on our website at ‘Contact’ – ‘Book a Visit’ or via this link: Same day bookings are possible. If you need any assistance, you can call booking staff at (03) 9760 2150.

(If you’re planning to bring your pet on-site, please contact us at (03) 9760 2100 BEFORE making your booking.)

Get tested. You can do their Rapid Antigen Test (RAT) at home, take a picture with date and time stamp and present to staff on-site. If you do not have mobile phone/camera, you can do the RAT on-site. You can also bring in the RAT that you have done at home. If you do this, you need to write their name, date & time ON the RAT cassette with a permanent marker.

When visiting…

– Please come on time.

Have proof of negative Covid19 test (as described above) or alternatively do the RAT on-site.

Follow infection control measures. Wear a clinical face mask at all times, keep social distance, observe strict hand hygiene. Follow infection control instructions by staff.

Stay in resident’s room or outdoor areas (e.g. garden). No visits in indoor common areas are allowed at this stage.

Visit virtually

You can also ‘visit’ our residents virtually via video (group) calls as well via phone calls. If you are interested, please contact our Activities Team at (03) 9760 2490 or at

Stay up to date

To stay up to date and for further information, check the DHHS website:

If you have any further questions in regards to visiting one of our residents, please contact us on (03) 9760 2133.