Privacy Policy for Martin Luther Homes Boronia Inc.
Martin Luther Homes Boronia Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with our website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic).
1. Scope
This Privacy Policy applies to personal information collected through our website, related services, and interactions. It covers:
- The types of personal information we collect
- How we collect, use, and store that information
- The circumstances in which we may disclose personal information
- Your rights and choices regarding your personal information
- How to contact us about our privacy practices
2. Personal Information We Collect
The types of personal information we may collect include, but are not limited to:
- Contact information: Name, email address, phone number, and mailing address
- Health-related information: Only collected with your consent and when required for the provision of aged care services
- Payment details: Where necessary for processing donations, payments, or transactions
- Website usage data: Cookies, IP addresses, and other analytics to enhance website functionality and user experience
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you: When you submit inquiries, make donations, apply for services, or interact with us online
- Automatically: Through cookies and other tracking technologies when you browse our website
- Third parties: In cases where you provide consent for us to receive your information from third parties such as healthcare providers or affiliated organisations
4. Use of Personal Information
We use personal information to:
- Provide and manage our aged care services
- Communicate with you regarding inquiries, services, or events
- Process donations, payments, and applications
- Improve the user experience and functionality of our website
- Comply with legal obligations under Victorian and Commonwealth law
5. Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers engaged to support our operations (e.g., IT support, payment processing)
- Healthcare providers and affiliates for the provision of care services, with your consent
- Government agencies or regulators where required by law (e.g., under aged care or health regulations)
- Legal representatives in the event of legal proceedings or claims
- We will not sell or trade your personal information to third parties for marketing purposes.
6. Security of Your Information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. Our security measures include encrypted storage systems, secure access protocols, and regular audits of our data protection practices.
However, please note that no transmission over the internet is completely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To request access or correction, please contact us using the details provided below.
8. Your Choices
You have the right to:
- Opt-out of receiving marketing communications from us
- Withdraw consent for the collection and use of certain types of sensitive information, such as health data, unless it is necessary for service provision
- Request deletion of your personal information, subject to legal and regulatory requirements
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your preferences through your browser settings. Please note that disabling cookies may affect website functionality.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. Any updates will be posted on this page, and we encourage you to review the policy regularly.
11. Contact Us
For any questions, concerns, or requests regarding your personal information, please contact us:
Martin Luther Homes Boronia Inc.
Address: 67 Mount View Road, VIC, THE BASIN, 3154
Phone: +61 (03) 9760 2100